Return & Replacement
Welcome to Jewan’s Return and Replacement Policy page. We understand that sometimes you may need to return or replace an item, and we’re here to make the process as easy and hassle-free as possible. Please review the following information regarding our policy for returns and replacements.
Our Commitment to Customer Satisfaction
At Jewan, we are committed to your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a comprehensive return and replacement policy to ensure your peace of mind.
24-Hour Return Window
We offer a 24-hour return window from the date of delivery for eligible items. If you wish to return an item within this timeframe, please contact our customer support team immediately to initiate the return process. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Replacement for Damaged or Defective Items
In the rare event that you receive a damaged or defective item, we will gladly replace it for you at no additional cost. Please notify us of any issues with your order within 24 hours of delivery, and we will arrange for a prompt replacement. We may require photographic evidence of the damage or defect to expedite the process.
How to Initiate a Return or Replacement
To initiate a return or replacement, please follow these steps:
Contact Us: Reach out to our customer support team within 24 hours of receiving your order to request a return or replacement. You can contact us via phone, email, or live chat for assistance.
Provide Details: Provide details about the item you wish to return or replace, including your order number, the reason for the return, and any relevant information about the condition of the item.
Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item to us. Please ensure that the item is securely packaged to prevent damage during transit.
Receive Refund or Replacement: Upon receiving the returned item and verifying its condition, we will process your refund or arrange for a replacement, as per your preference. Refunds will be issued to the original payment method used for the purchase.
Exclusions and Limitations
Please note that certain items may be excluded from our return and replacement policy due to hygiene or safety reasons, such as perishable goods or personalized items. Additionally, returns or replacements requested outside of the 24-hour window may be subject to approval on a case-by-case basis.
Contact Us
If you have any questions or concerns regarding our return and replacement policy, please don’t hesitate to contact our customer support team. We’re here to assist you with any inquiries and ensure that your experience with Jewan is positive and satisfactory.
Thank you for choosing Jewan. We appreciate your trust and look forward to serving you with excellence in every aspect of your shopping experience.