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Frequently Asked Questions
How can I place an order with Jewan?
Ordering from Jewan is simple and convenient. You can place your order directly through our website by browsing our product catalog and adding your desired items to your cart. Alternatively, you can contact our customer service team via phone or email to assist you with your order.
What is Jewan’s delivery policy?
We offer free delivery for orders totaling 500 QAR or more within our delivery radius. For orders below 500 QAR, a nominal delivery fee of 15 QAR applies. Rest assured, we strive to deliver your order promptly within 24 hours of confirmation to ensure that your cheese reaches you fresh and delicious.
Is there a minimum order requirement for free delivery?
Yes, to qualify for free delivery, your order must meet a minimum purchase total of 500 QAR. Orders below this threshold will incur a nominal delivery fee of 15 QAR
What is Jewan’s return policy?
We want you to be completely satisfied with your purchase from Jewan. If for any reason you are not entirely happy with your order, we offer a hassle-free 24-hour return policy. Simply contact our customer service team within 24 hours of receiving your order, and we will arrange for a prompt exchange or refund.
Can I track the status of my order with Jewan?
Yes, you can easily track the status of your order with Jewan. Upon confirmation of your order, you will receive a tracking number via email or SMS, allowing you to monitor the progress of your delivery in real-time. If you have any questions or concerns regarding your order status, our customer service team is always available to assist you.